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Frequently Asked Questions

Product FAQ

How do I care for my new fabric bag or purse?

All fabric bags are sprayed with a fabric protector. A clean white rag and water will rub out most dirt spots. Most bags can be put in the washer in cold water only.  Let air dry, do not stick in the dryer.

Do you make all the items you sell?

Yes, all items we sell both Fashion & Art are made by Sunshine Christine. Most the items we make are made in very small quantities so that you will be confident that you will be purchasing a rare and unique product.

Do you sell wholesale?

Yes, Sunshine Christine sells wholesale. Please contact us at shop@sunshinechristine.com for further details.


Alteration FAQ

 

Do you alter or customize clothes that is not sold on your website?

Yes we do! We can customize any existing piece in your closet or we can make something from scratch. Use your imagination!  Just bring it in and tell us what you want to change.


Do I have to prepay for any alterations?

Yes. All alterations must be prepaid.

If a garment is bought in store it must be paid for before any alterations are made.


How long does an alteration usually take?

Alterations can take anywhere from 3 hours to 5 business days. It just depends on our work volume.

We can put a priority rush on it for next day delivery for an extra $10.00 if you cant wait the 5 business days.


Is it true that Sunshine Christine can make me custom clothes or costumes?

Yes, We also make custom clothing, costumes, home decor and many other random things.

Stop by the store, give us a call at 915-494-6092 or send us an email at ideas@sunshinechristine.com to ask us your questions about custom stuff.

Also check out our Alteration Page for more info.

 

How long do custom projects take?

Custom Projects can take 1-4 weeks to complete. It varies per project. Contact us with more details on your project and we will answer as many of your questions as possible.


Newsletter FAQ


Why should I sign up for your newsletter?

Signing up for our newsletter is the only way to get ahold of our discount codes, hear about our monthly flash sales before everyone else, hear about our vip appreciation events and all the new things happening at Sunshine Christine. Dont miss out and sign up now at the bottom of this page.

 

How do I unsubcribe from the newsletter?

You can either email us at support@sunshinechristine.com or log in to your account and manage your subscriptions under MY SUBSCRIPTIONS tab.

 

 

Orders FAQ

 

How do I make an order using a credit card?

Select the item you wish to purchase. Select the color and size you want, and click "Add To Cart."The shopping cart on the top right side of your screen will be updated with the contents of your cart. Every item that you add to your cart will be reflected in your shopping cart. If you wish to change what's in your shopping cart, you can click the "view cart" button. In this area you can remove any unwanted items.When you are ready to make a purchase, please click the "Check Out" button.
There are 3 Steps to checking out:
Step #1
Log in with your username and password. If you do not have a username, you can create one or checkout as a guest.
Step #2
Enter your name and shipping address, then select a shipping method.
Step #3
Review your order, total due, provide your payment information and billing address, and enter any discount/coupon codes or gift card codes. Make sure your billing address matches your credit card billing address. Click SUBMIT ORDER and you are done! You will receive a confirmation email shortly thereafter with all the information on the confirmation page.

 

What forms of payment are accepted?

Credit Cards:
MasterCard
Visa
Discover Card
American Express
 
Other:
PayPal
 Cash (in store only)
 

I think I was charged twice - what should I do?

When an order is placed, our system will automatically authorize your card for the amount of your purchase. Sometimes, if there are any technical hiccups in the ordering process (perhaps you entered your billing address wrong and had to re-submit it), our system will authorize your card more than once. These authorizations are only “pending” charges and will not be debited from your account. Expect these “pending” charges to drop off your bill within 2-3 business days.If you still see un-accounted charges on your credit card statement after 2-3 business days, please contact Sunshine Christine directly.

 

How can I check on the status of my order?

Go to order status page and enter your order ID#, billing last name and email address or billing zip code.

Or

Click on the ‘My Account’ button located on the top navigation. Enter your username and password (if you do not have one, please contact customer service with your order ID#). Finally, click the “Order Status” button.

 

How long will it take for my order to be shipped?

Your order will be shipped in the order that it is received. Usually between 1-4 business days after order is received. You will receive your package approximately 4 to 7 business days after that.



Returns FAQ


How do I get an RMA# to do a Return?

You have 7 days upon receipt to set up your RMA for return of your unused (eligible) merchandise in unopened package for a prompt refund of the purchase price of the item, excluding the shipping fee. You may exchange an eligible items within 21 days upon receipt for another item or store credit.  Your return must be shipped within 3 days of the RMA being generated.

All returns processed by mail must have a Return Merchandise Authorization (RMA) number placed on the outside of the package as well as the original invoice. Packages received without a Return Authorization number will NOT be accepted. There will be a $5 processing fee for items returned without it original invoice/receipt.

To process your return and receive an RMA number, please call us at 915-494-6092 or by email at support@sunshinechristine.com.  We recommend customers receive a tracking number when sending back returns. 


All Returns can be mailed to 2300 N. Stanton St. El Paso Texas 79902


Do I have to pay shipping for my return items?

Yes, you will be responsible for getting the item back to us, but any exchange items sent back to you will be sent for free.


When I request an exchange, will the item be held for me?

When your exchange is setup we place your item on hold. Although we do attempt to hold your item, we cannot 100% guarantee that our warehouse will be able to successfully hold your item so we suggest that you ship your item back as soon as possible.



How can I check my return status?

You will be emailed when your returned item arrives at our warehouse.

We will notify you again (within 7 business days) when your return or exchange has been completed.

Please contact Customer Service for further information about your return.

 

How long will it take for my return to be processed?

Once we have received your return at our warehouse, it should take approximately 7 business days to complete.


Can I receive a refund if I return an item?

You have 7 days upon receipt return your unused (eligible) merchandise in unopened package for a prompt refund of the purchase price of the item.

You can only return for store credit if your return request is made within 21 days of your original order.

Final Sale items are NOT eligible for exchange or store credit.

 

Can I return or get store credit for something that has been altered or custom made?

No. A Garment is non-returnable once alterations have been made to it.

Garments that are custom made for an individual are also non-returnable.

 

Can I return underwear or a bathing suit?

No. Sunshine Christine does not accept bathing suits or underwear returns.

The only exception will be for shrink wrapped items that have the packaging intact and unopened.


I received a Damaged Item what do i do?

Please contact customer service toll-free or email us at support@sunshinechristine.com


Sunshine Christine Customer Service
2300 N. Stanton St.
El Paso, Texas 79902
support@sunshinechristine.com
915-494-6092

 


Promotion/Gift Code FAQ


What are the different kinds of codes I can use to make a purchase on sunshinechristine.com and how do I find them?


What is a Discount/Coupon Code?

Discount/coupon codes are codes that Cyme offers to customers for special discounts. These coupon codes are entered in the box marked "Discount Code" on the checkout page.
Discount codes are only distributed threw our newsletter. Sign up at the bottom of this page and your coupons will be emailed to you immediately.


What is a Store Credit?

Store Credit is issued for returned merchandise. Your Store Credit Balance will be emailed to you once it is processed on our end.


Can I use two discount codes on the same order?

No. Discount/Coupon codes can only be used once, by one person, for one order only.

In order to receive free shipping on your order, your subtotal before any discounts or tax are applied must be $75 or more.


Discount codes can only be accepted at SunshineChristine.com or in store at 2300 N. Stanton St El Paso Texas 79902.

 

Codes & Credits


When a customer is checking out they have several fields in which to enter various codes.

    Discount/Coupon Code
   
Only 1 Discount/Coupon code can be applied to an order at a time.


All store credits are equal to cash (from a return, purchased on our website, etc.) while discount codes are always promotional and were never tied to cash at any point in the code’s history.

Sunshine Christine Customer Service
2300 N. Stanton St.
El Paso, Texas 79902
support@sunshinechristine.com
915-494-6092